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FAQ

Ecology and Sustainability
Are all boxes sold by SUPERBOX ecological?
If the box is eco-friendly, does it mean it is made from recycled cardboard?
What is the difference between recycled and non recycled cardboard packaging?
Are black boxes eco-friendly?
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Shipping, Pickup and Returns
Can I return or exchange a defective box?
Custom Manufacturing and Packaging Design
Can I cancel a custom order?
Can you make boxes according to my desired dimensions?
Can you increase or decrease the box dimensions from the SUPERBOX online store?
Can you make boxes according to my desired design?
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Packaging Selection and Features
Do brown, white, and black boxes have color codes?
Will I need to fold the boxes myself?
Are the box images in the product catalog real photos or digital mockups?
Can I send gift boxes via parcel locker or courier if they are not packed in a protective box?
Packaging Regulation (PPWR): What do you need to know?
What is the new EU Packaging Regulation (PPWR) and when does it come into force?
Can packaging purchased before the application of the PPWR requirements begins?
Will packaging purchased before the start of the PPWR application require new compliance documents?
Pricing, Discounts and Payment
Can I buy fewer boxes than the minimum order quantity?
Why do larger quantities cost less?
How to get a discount code?