PURCHASE RULES
Rules for buying and selling goods in the E-Store www.superbox.ee
1. GENERAL PROVISIONS
1.1. These purchase and sale rules (hereinafter - the Rules) determine the mutual rights, obligations, and responsibilities of individuals and legal entities purchasing goods in the www.superbox.ee electronic store (hereinafter - the Buyer) and UAB SUPERBOX (hereinafter - the Seller), when the Buyer purchases goods in the electronic store. By purchasing goods in the online store, the Buyer agrees to the application of these Rules.
1.2. These Rules and the Privacy Policy, which is an integral part of the Rules, constitute a legally binding document for both Parties, establishing the rights and obligations of the Buyer and Seller, responsibilities, as well as conditions and procedures for the purchase, payment, delivery, and return of goods when the Buyer purchases goods from www.superbox.ee.
1.3. Seller reserves the right to suspend, amend, or change these Rules and other related documents at its discretion. The amendments or changes to the Rules take effect from the day they are published, i.e., from the day they are posted on the online store's system.
1.4. The Buyer has the right to refuse to agree to the new version of the Rules or the partial amendments or additions. In such a case, the Buyer loses the right to use the online store's services.
1.5. If the Buyer continues to use the online store services after the Rules have been amended, it is considered that the Buyer agrees with the new version, changes, or additions of the Rules.
2. CONCLUSION OF THE PURCHASE AND SALE CONTRACT
2.1. The purchase and sale agreement (hereinafter referred to as the "Agreement") between the Buyer and Seller is considered concluded from the moment the Buyer, having placed an order, agrees with the online store's Rules and pays for the goods.
2.2. Upon concluding the Agreement, the assortment, quantity, price, delivery time, and other conditions specified in the Buyer's order are binding on both the Buyer and the Seller and may be changed only in accordance with the procedures established in these Rules.
2.3. Every Agreement concluded between the Buyer and Seller is stored in the Seller's database.
3. RIGHTS AND OBLIGATIONS OF THE BUYER
3.1. The Buyer has the right to purchase goods in the online store following these Rules and other information sections of this online store.
3.2. For additional information, the Buyer has the right to contact the Seller using the email or phone number provided on the website under the "Contacts" section.
3.3. The Buyer has the right to withdraw from the contract with the online store by notifying the Seller in writing (via email, specifying the product to be returned and the order number) no later than within 14 business days from the delivery date of the product. The Buyer has the right to withdraw from the Agreement with the Seller only if the product is of good quality, has not been damaged, and has not undergone any substantial changes in appearance or other properties.
3.4. In all cases, the Buyer retains the rights arising from the sale of defective goods, as stipulated by the laws of the Republic of Lithuania.
3.5. When registering on the online store www.superbox.ee, the Buyer undertakes to provide accurate information about themselves (name, surname, address, email, and phone number) and/or company details (company name, address, company code, VAT payer code).
3.6. By registering and ordering goods on the online store, the Buyer undertakes to keep their login details secure and not to share them with third parties. If the Buyer loses their login details, they must immediately inform the Seller using the contact details provided in the "Contacts" section. The Seller is not responsible for any actions performed by third parties using the Buyer's login details.
3.7. If there are changes in the data provided in the Buyer's registration form, the Buyer must immediately update them.
3.8. If the Buyer, without valid reasons, refuses to accept the goods upon delivery, the Buyer must cover any additional delivery costs incurred by the Seller as a result of this action.
3.9. By using the online store, the Buyer agrees to these Rules and undertakes to comply with them and not to violate the laws of the Republic of Lithuania.
3.10. The Buyer is responsible for the goods if they become damaged, deformed, or lose functionality or aesthetic appeal due to improper storage conditions (e.g., due to excessively high or low humidity or improper temperature).
3.11. The Buyer agrees that their data (name, surname, address, phone number, email address, IP address, and/or company name, address, company code, VAT payer code) will be collected and used to process the Buyer's orders for goods and/or services.
3.12. The Buyer assumes full responsibility for any plagiarism of goods (packaging) and the unauthorized use of trademarks in the design of goods (packaging).
3.13. The Buyer undertakes to obtain all necessary permissions and consents to ensure that copyright, trademark use rights, and laws governing copyright protection and trademark protection are not violated and is responsible for compliance with these laws and any consequences arising from such violations.
3.14. The Buyer grants the Seller the right to use the products as samples to demonstrate the Seller's production capabilities and to publish product photos in the online store.
3.15. The Buyer must notify the Seller of any missing items in the order no later than 14 calendar days from the order receipt date. Notifications should be submitted in writing, specifying the order number and the missing items.
3.16. The Buyer sends all notices and inquiries using the contact details provided on the Seller's online store contact page.
4. SELLER'S RIGHTS AND OBLIGATIONS
4.1. The Seller commits to providing the Buyer with the opportunity to properly use the e-store services, under the conditions specified by these Rules.
4.2. If the Buyer attempts to harm the stability of the e-store's operation, compromise data security, or violates other obligations stipulated by the Rules and the laws of the Republic of Lithuania, the Seller has the right to immediately and without prior notice cancel the Buyer's registration or otherwise restrict access to the e-store.
4.3. The Seller commits to respecting the Buyer's right to privacy regarding the personal information provided by the Buyer in the e-store's registration form.
4.4. The Seller commits to selling goods that meet the requirements set by the laws of the Republic of Lithuania. The goods sold are of high quality, suitable for their intended purpose, properly packaged, and labeled.
4.5. If the Seller is asked to produce goods according to the graphic design (print) project or structural solution provided by the Buyer, the Seller does not assume responsibility for defects in the goods (packaging) that arise due to errors in the models and drawings submitted by the Buyer.
4.6. The Seller does not assume responsibility for copyright infringements, unauthorized use of trademarks, or packaging plagiarism.
4.7. The Seller has the right to cancel the Buyer's order without prior notice if the Buyer fails to pay for the goods within 2 (two) working days.
4.8. The VAT invoice is provided to the Buyer by e-mail after the collection (shipment) of the goods. The buyer undertakes to apply to the seller no later than within 1 day of the day of collection (shipment) of the goods regarding the clarification of the details of the VAT invoice issued to him. After this deadline, the Seller reserves the right not to correct the invoice issued to the Buyer.
4.9. The seller is not responsible for the fact that the color, shape or other parameters of the goods displayed in the online store do not correspond to the real size, shape and color of the goods due to the characteristics of the display (monitor) used by the Buyer.
5. DELIVERY OF GOODS
5.1. When ordering goods, the Buyer is obliged to provide the exact delivery address and contact phone number.
5.2. The Buyer must personally accept the goods. If the Buyer cannot personally accept the goods but they are delivered to the address specified by the Buyer, the Buyer has no right to raise claims regarding delivery to an incorrect person.
5.3. The Seller commits to delivering the goods ordered by the Buyer to the address provided by the Buyer. If the goods are palletized cargo, the Seller undertakes to unload the goods at the address provided but is not obliged to carry them into the Buyer's premises. The transportation of goods into the Buyer’s premises is an additional unloading service and is paid for by the Buyer. Additional unloading services must be ordered and paid for separately, after agreeing on the price with the Seller’s representative.
5.4. When the goods are delivered by a courier, the service of carrying the goods to the specified floor of the building is ordered separately before payment for the goods. This service is paid for by the Buyer. If the Buyer has not ordered the service of carrying the goods, the Seller’s courier is not obliged to carry the goods to the specified floor.
5.5. The Seller delivers the goods to the Buyer in accordance with the delivery terms specified in the product descriptions. These terms are approximate and do not apply when the Seller's warehouse does not have the necessary goods, and the Buyer is informed about the shortage of ordered goods. The Buyer agrees that, in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such cases, the Seller commits to promptly contact the Buyer and arrange delivery conditions.
5.6. In all cases, the Seller is exempt from liability for the violation of the delivery terms if the goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or circumstances beyond the Seller's control.
5.7. Upon the delivery of the shipment, the Buyer or the Buyer's representative must inspect the condition of the shipment packaging together with the representative of the transport company, following the rules of the courier service organization(s) outlined in the "Return policy".
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5.8. If a shipment packaging defect is identified, the Buyer or the Buyer's representative has the right to refuse to accept the shipment. In such a case, the courier service representative, together with the Buyer or the Buyer's representative, fills out a special shipment inspection report provided by the courier service organization, in which the identified defects are recorded.
5.9. If the Buyer or the Buyer's representative accepts the shipment and signs the electronic device or paper delivery confirmation presented by the courier service representative without any comments, it is considered that the goods were delivered in an undamaged shipment packaging, and the Seller assumes no responsibility for the condition of the goods, i.e., external damages (unless it is a factory defect) and missing items.
5.10. Once the goods have been delivered to and handed over at the address specified by the Buyer, they are considered to be transferred to the Buyer, regardless of whether the goods were actually received by the Buyer or by any other person at the specified address.
6. COLLECTION IN THE STORE
6.1. At the Buyer’s choice, the Goods ordered in the online store and/or by e-mail can be collected at the UAB SUPERBOX physical store.
6.2. Once the Goods are prepared for collection, the Buyer will be informed via e-mail and/or phone call that the Goods are ready for pick-up.
6.3. The usual preparation times for Goods collection are provided in the "Delivery Information" section.
6.4. The ordered Goods must be collected no later than within 10 (ten) working days after the Seller has informed the Buyer by e-mail or phone call about the possibility of collection. If the standard Goods are not collected within the period specified in this clause, the order is canceled. Upon cancellation of the standard Goods order, the money paid by the Buyer will be refunded no later than within 14 calendar days.
6.5. Ownership of the Goods, when collected in the store and after signing the consignment note, is transferred to the Buyer from the moment the Seller hands over the Goods to the Buyer.
6.6. When collecting the Goods in the store, the Buyer must:
a) Provide the order number of 3 letters and 5 digits, or;
b) Present the order reservation document.
6.7. Only the Buyer can collect the Goods. If another person will collect the Goods, the Buyer must inform the Seller in writing. If the Buyer is a legal entity, the Seller has the right to request authorization for the collection of the Goods.
7. RETURNING GOODS
7.1. If the Buyer wishes to return the goods and/or cancel the Agreement, they must contact the Seller in writing by submitting a free-form request expressing their decision to cancel the Agreement no later than within 14 calendar days from the delivery date of the goods. Upon receiving the Buyer's notification, the Seller will immediately send a confirmation of receipt.
7.2. The Buyer must immediately, and in any case no later than within 14 (fourteen) calendar days from the day the notification to the Seller about the decision to return the goods (or cancel the contract) was submitted, return or hand over the Goods to the Seller or a person authorized by the Seller to accept the Goods. If the Buyer sends the Goods within 14 (fourteen) calendar days from the day the notification about their decision to return the goods (or cancel the contract) was submitted to the Seller, it is considered that the Buyer sent the goods within the specified return period. If the goods are of good quality, the return is organized and paid for by the Buyer themselves. Only unopened packages can be returned.
7.3. Upon the Buyer canceling the Agreement and returning the goods, all money paid for the Goods, or, under the circumstances specified in clause 7.4., part of it, including delivery costs, will be refunded. After receiving and assessing the quality of the Goods, the Seller will refund all or part of the money for the Goods no later than within 14 (fourteen) calendar days from the date of return of the Goods. Current delivery and service tariffs are provided in the "Delivery Information" section.
7.4. The Buyer is responsible for any decrease in the value of the Goods (including but not limited to the cases specified in clause 7.5 of the Rules) that has resulted from actions that were not necessary to determine the nature, characteristics, and functioning of the Goods. The Seller has the right to unilaterally reduce the amount to be refunded to the Buyer, in proportion to the mentioned decrease in the value of the Goods.
7.5. The Buyer is responsible for the reduction in the value of the Goods if the returned Goods or their packaging is damaged, the Goods have lost their marketable appearance (were unfolded, stained, surface damaged, etc.), the Goods were used, the Goods are missing the same accessories with which they were sold, the Goods are in a disorderly and/or non-original package (without the manual, if delivered with the Goods), are of a different composition than when purchased by the Buyer, gifts or accessories that were delivered to the Buyer together with the Goods have not been returned.
7.6. When returning, it is necessary to present the VAT invoice (its number), cash register receipt, or another document confirming the purchase-sale of the Goods from the Seller (e.g., payment card statement) and the order number.
7.7. If the Buyer returns the Goods due to quality defects, the Seller undertakes to fully refund the price paid by the Buyer for the defective Goods and reimburse delivery and return costs. If only part of the Goods is returned, the delivery costs will only be refunded if the remaining Goods from the same order would have been subject to a lower rate when purchased alone than the rate applied when purchasing the Goods together with the returned Goods, and only to the extent equal to the difference in rates. If another method of returning the goods was chosen other than the one offered by the Seller, resulting in disproportionate or higher expenses, the Seller is not obliged to cover such return costs.
7.8. The Seller transfers the refunded amounts in euros to the bank account specified by the Buyer.
7.9. The Seller has the right not to refund the sums paid by the Buyer, or part of them, until the Goods have been returned.
7.10. In cases where the Goods were delivered to the Buyer after the cancellation of the Agreement:
a) The Buyer must immediately return the Goods to the Seller at their own expense;
b) Except in cases related to defective Goods, as specified in clause 7.7, the Buyer will be responsible for covering the costs of returning the Goods to the Seller;
c) The Buyer is obliged to properly store the Goods until their return to the Seller;
d) The Goods price and delivery costs will be reimbursed to the Buyer in accordance with clause 7.3.
8. RESPONSIBILITY OF THE PARTIES
8.1. The Buyer is responsible for providing incorrect data in the online store and the consequences resulting from this.
8.2. The Buyer is responsible for safeguarding the login data for the online store, and if the Buyer shares this data with third parties, the Buyer is also responsible for the actions of these third parties.
8.3. The Buyer is liable for damages caused by using the goods in violation of instructions or other safety requirements and regulations of use established by the laws of the Republic of Lithuania.
8.4. In the event of damage, the responsible party must compensate for the losses incurred
9. FINAL PROVISIONS
9.1. The relationship between the Buyer and the Seller is governed by the laws of the Republic of Lithuania.
9.2. All disputes shall be resolved through negotiations, and if an agreement cannot be reached, disputes will be resolved in accordance with the laws of the Republic of Lithuania.