FAQ categories

Ecology and Sustainability [5]
Packaging and Delivery [3]
Custom Orders [6]
Other Questions [1]

Packaging and Delivery

Q: Will I need to fold the boxes myself?

Yes, most of our boxes are sold flat, meaning unfolded. This helps save space in storage and during transportation. For many boxes, we provide clear folding instructions, which you can find on the product page. If instructions are not available or you need additional help, you can always contact our customer support team.

Q: Can I return or exchange a defective box?

Yes, if the purchased boxes meet all the return conditions, you can return or exchange them within 14 days from the date of purchase. The items must be undamaged, unused, and suitable for further sale. More information about the return process can be found in the returns section of our website.

Q: Can I send gift boxes via parcel locker or courier if they are not packed in a protective box?

No, gift boxes with windows, whether black or white, are not suitable for direct shipping. These boxes can easily get scratched, dirty, or deformed during transport. To ensure product safety, the boxes must be additionally packed in protective boxes or cardboard shipping packaging. This way, the shipment will reach the recipient neat and in perfect condition.

Will I need to fold the boxes myself?

Can I return or exchange a defective box?

Can I send gift boxes via parcel locker or courier if they are not packed in a protective box?

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Packaging and Delivery